Skip to main content

Frequently Asked Questions

We are happy to provide a tour to you at no cost. 

You do not have to make an appointment to tour, but it is recommended so that you have dedicated time from our team to learn about our apartment community.

Our office staff is happy to help you during normal business hours.

You can apply online or in-person in our management office.

The approval process can vary, but will usually take 1-3 days.

Upfront costs will be $100 per applicant 18 years of age or older, a $200 administrative fee, and a security deposit of $500.00.

First-time renters should consider the following: your rental budget typically should be below 30% of your gross income, think about what your specific must haves are for your apartment, walk the community and apartment, ask what utlitiies might be included (or not), ask about the application process and be sure to read your lease.

We offer many ways to pay your rent, including online and in-person.

You may pay your rent online after you set up your resident account.

Yes, we have a monthly service fee of $20 that covers trash and mail.

Yes, you are required to have renter's insurance.

Utilities are not included in rent.

We will set up your water billing for you. You will set up your electricity with a provider of your choice.

Spectrum is our provider for Cable/Internet.

Friends and family make the best neighbors! We offer resident referrals. Please contact the leasing office for more details.

Any guests staying more than two days in a week's period must be approved by management. We have guest parking located in front of the office. Guests must have an appropriate visitor pass to park within the community gates.

No, subletting is not allowed.

Temination fees are based on the apartment rent. You will have a reletting fee that is 85% of your monthly rent and a termination fee equal to two months rent.

Our community has 24 - hour access to the conference room, business center, fitness center, and the clubhouse area. We have a theater room, dog park, pet spa, and a resort style pool.

Our pool is open from 9:00 am to 10:00 pm daily.

Yes, we have options from: detached garages, reserved covered parking, uncovered reserved parking, and first come first serve parking.

Each one of our homes is equipped with a washer and dryer.

Yes, we love your furry friends. We allow up to two pets per apartments. Breed restrictions will apply.

There is a one-time deposit of $300 and monthly pet rent of $15. These fees are applied per pet.

Yes, we do enforce breed restrictions. Please contact the leasing office for more details.

Yes, we have a dog park onsite and a pet spa.

We offer these standard energy efficient appliances: refrigerator, microwave, dishwasher, stove, oven, and washer and dryer.

No, we do not offer furnished apartments.

We offer leases between 6-13 months.

Yes, we offer corporate leases. Please contact us for details.

No, we have a packaging room called Luxer that you will need to sign up for to receive and hold packages.

Our fitness center is available 24/7 for all residents.

We offer a wide array of fitness equipment including free weights, group exercise, and cardio machines.

Quiet hours are from 10 pm to 7 am.

The clubhouse reservation fee is $500 ($250 non-refundable).

We are off 75 and Meadow Road. Head east on Meadow Road, after you pass Manderville Lane, we are located on the right.

Our nearest cross streets are Meadow Rd and Manderville Ln.

Yes, we are near the Walnut Hill Dart stations and the purple bus line.

Our community is near all major intersections, such as Central Expressway and LBJ. We are close to North Park shopping Shops at Park Lane dining, and Preston Hollow.

Our community is in the Dallas ISD.

We have one onsite but there is another dog park across the street on Rambler Road.

Yes! Check out the Harry Moss DORBA trails on Greenville Avenue for great local cycling.

Our residents love to shop at North Park Center, The Hill Shopping Center, and The Shops at Park Lane.

The coffee shop nearest us is called Civil Pour and it's only 0.4 miles from the community.

Our process to prepare your apartment home for move in is thorough! We will pre-inspect your home on a daily basis to ensure that the apartment maintenance is completed in a timely manner. To ensure your total satisfaction with your new home, we also schedule an inspection with you prior to move in.

Yes, we offer on-site maintenance.

You can place a maintance request online or you can call the main office line to submit a request on the phone.

Maintenance requests are handled within a 48-hour time period and emergencies take priority.

No, you do not have to be home, as maintenance will enter to ensure your request is completed in a timely manner.

During business hours, you may come to the office with your Identification to get access to your home. After hours, you would need to contact a locksmith.

We allow reasonable decorations and ask that you refer to the lease for additional information.

Didn't find an answer?

Our team is always ready to answer your questions.